Terms of Service

These terms form the agreement between you and Primal Active Pty Ltd (ACN 664 531 864, ABN 79 664 531 864) of Sydney, New South Wales ("Primal Active", "we"). They apply when you use this website, create an account, book a session, or take part in our programs. If you book on behalf of a child, you accept these terms as their parent or guardian.

We provide tennis and athletic coaching, squads, high-performance programs, collegiate pathway support, and an online athlete portal containing training plans, exercises and progress tracking. Coaching content is general instruction, not medical advice.

You must give accurate information, keep your login secure, and not share your account. Coach and admin accounts are issued by us and may be revoked at any time. You are responsible for activity under your account.

• Sessions are confirmed once they appear as confirmed in your portal.
• Cancel or reschedule at least 24 hours before the session start time to avoid a charge. Cancellations inside 24 hours, and no-shows, are charged in full.
• If we cancel a session, or wet weather or unsafe court conditions prevent it going ahead, you will be offered a make-up session or a credit.
• Squad and program fees are for the block booked; unused sessions are not automatically refunded.

Fees are quoted in Australian dollars and include GST where applicable. Invoices are payable by the due date shown. Overdue accounts may receive automated reminders, and we may pause coaching until the account is settled. We may vary rates with reasonable notice.

Tennis and athletic training involve physical exertion and a risk of injury. You confirm that the participant is medically fit to take part and that you have told us about relevant injuries, medical conditions or medication. Follow coach instructions and stop if you feel unwell. To the extent permitted by law, you take part at your own risk.

We expect respectful behaviour from athletes, parents and staff at all venues. We follow the venue rules of the courts we use. We may suspend or end participation for unsafe, abusive or discriminatory conduct, without refund for sessions already forfeited.

Coaches working with children hold current Working With Children Checks as required in New South Wales. Parents and guardians remain responsible for supervision before and after sessions.

All training plans, articles, infographics, videos, branding and portal content are owned by Primal Active or its licensors. You may use them for your own training. You may not resell, republish or distribute them commercially without written permission.

Our store and perks pages link to third-party retailers and partners. Some of these are affiliate links, meaning we may earn a commission at no extra cost to you. Purchases from those retailers are governed by their terms, and we are not responsible for their products or service.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where liability can be limited, our liability is limited to resupplying the services or paying the cost of resupply. We are not liable for indirect or consequential loss.

We handle personal information as described in our Privacy Policy.

We may update these terms; the current version is published on this page. Continued use of our services after a change means you accept the updated terms. These terms are governed by the laws of New South Wales, Australia, and the courts of that state have jurisdiction.

Questions about these terms can be sent through our contact form.